Donna Hamon

I look after the Contact Centre representatives. My role is to ensure my team are all trained to give our customers great support, and to enhance their development to progress into their chosen field. 

The opportunities are endless. No matter what your career goals are there is a position you can work towards. The Contact Centre is a great place to start as it will give you a greater understanding of the whole business. 

Since leaving College I have always worked in customer services at JT, from a front facing role in the shop to a customer service representative in the Contact Centre, which lead to my promotion to Customer experience manager.

Be yourself and be honest at your interview about what you are looking for. Research JT beforehand so you have a good understanding of what we do. Think about your previous jobs and accomplishments and what you can bring to this role.