Charlotte Kerfoot

I lead the Digital Customer Experience team to ensure that we’re giving the best possible customer experience via Digital channels like Live Chat, Social Media, and Email. I also lead our Consumer Provisioning Team who looking after service requests and ensure we’re connecting customers quickly and efficiently.

JT has a strong sense of family, we’re all here to help each other. I’ve worked within JT for 10 years now and I couldn’t imagine working anywhere else. There are so many opportunities within JT for your own personal growth and career development. You can take your career in any direction within JT – you have finance, our International Team, IT, Marketing, Networks, the list is endless!  

I am Jersey born and have over 18 years’ of experience within Customer Services. 

Working in the retail industry for approximately 8 years, with the last 4 of those years working as a Visual Merchandiser, I decided I wanted a more challenging Customer Service role and joined the JT retail team in 2010 – I was not disappointed and it provided a huge learning curve and really helped to understand the business, its services and what the customer really wants and is looking for. This was also the first role where you really felt like family and everyone at JT was there to support you and worked together.

After spending 4 years in retail I decided I wanted to try something different within JT and moved to our Digital Advertising team, being customer support for JT’s online platforms like JT Insight and JT Rewards. It was a great experience and gave me my first insight into the Digital world.

With the way our customers engage with JT changing rapidly, I wanted to be a part of JT’s Digital Transformation and help build, grow, and evolve our Digital customer experience.

Really do your homework on JT and the role you’re applying for. When interviewing we love to hear that you have researched JT, the role, its offerings, and social media presence.

Be yourself and be presentable. Recruiters have such a short amount of time to hear about you, your experiences, and what you’re passionate about, they’re also trying to see if you would be a great fit within the team and business.