{"data":[{"id":"575289","benefits":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003e24 days holiday\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eHealth \u0026amp; Dental Insurance\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePension Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBonus Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProfessional Development \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRecharge Days\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003c!--block--\u003eJT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003eThrough our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. \u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003eOur main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cbr\u003e\u003c/div\u003e","benefits_header":"Benefits","compensation":null,"compensation_minimum":null,"compensation_maximum":null,"compensation_currency":null,"compensation_frequency":null,"compensation_visible":false,"deadline_at":"2026-11-17T23:59:59+00:00","description":"\u003cdiv\u003e\u003c!--block--\u003eJoin our vibrant team in Jersey as a Customer Experience Representative, with opportunities available in both our Digital Team and our Call‑Focused Customer Support Team. The role is full-time, working 5 days per week between Monday and Saturday.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eAs the first point of contact for our customers, you’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we’re committed to helping you achieve your career goals.\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cbr\u003eIf you’re a tech-savvy, dynamic, and customer-focused individual ready for an exciting new challenge, we want to hear from you!\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cem\u003e\u003cbr\u003eJT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at \u003c/em\u003e\u003ca href=\"mailto:hrinbox@jtglobal.com\"\u003e\u003cem\u003ehrinbox@jtglobal.com\u003c/em\u003e\u003c/a\u003e\u003cem\u003e.\u003c/em\u003e\u003c/div\u003e","employment_type":"permanent","employment_type_text":"Permanent","key_responsibilities":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eProvide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCo-ordinate and administer all new orders and faults\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor progress and offer customers up to date information\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eEstablish and maintain knowledge and technical expertise on Company products and services\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eIdentify sales opportunities, promote relevant products and services, and conduct outbound customer calls to drive revenue and enhance the customer experience and support business growth\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eReceive and deal effectively with customer feedback\u003c/li\u003e\u003c/ul\u003e","key_responsibilities_header":"Key Responsibilities","reporting_to":"","skills_knowledge_expertise":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003ePrevious experience in a customer service environment \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eComfortable operating a number of applications/computer systems at the same time\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eOwnership of problems / customer issues and responsibility for outcomes\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAttention to detail with accurate recording of information \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eConfidently engage with people and build positive working relationships\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExcellent communication skills\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","skills_knowledge_expertise_header":"Skills, Knowledge and Expertise","title":"Customer Experience Representative ","url":"https://careers.jtglobal.com/en/postings/94ac9568-7aba-4254-9538-bed46d5b8a7e","path":"/en/postings/94ac9568-7aba-4254-9538-bed46d5b8a7e","workplace_type":"onsite","workplace_type_text":"Onsite","job":{"id":"577187","requisition_id":"","department":{"id":"8146","name":"Operations"},"division":null,"structure_custom_group_one":null},"location":{"id":"291","city":"St Helier","name":"Jersey","postal_code":null,"province":null,"street_address":null}},{"id":"614441","benefits":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003e26 days holiday\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eOut of hours allowance \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eHealth \u0026amp; Dental Insurance\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePension Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBonus Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFully discounted staff services \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProfessional Development \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRecharge Days\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","benefits_header":"Benefits","compensation":null,"compensation_minimum":null,"compensation_maximum":null,"compensation_currency":null,"compensation_frequency":null,"compensation_visible":false,"deadline_at":"2026-11-19T23:59:59+00:00","description":"\u003cdiv\u003e\u003c!--block--\u003eAre you an experienced networking professional who enjoys solving complex technical challenges and supporting others to deliver great customer outcomes? We're looking for a Data Team Lead to help coordinate our Tier 2 and Tier 3 Data Support services, ensuring high-quality technical support, project delivery, and operational performance across a diverse technology environment.\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eThis is a hands-on role that combines technical expertise with first-line leadership responsibilities. You'll act as the technical escalation point for the team, providing guidance on complex incidents, supporting the development of engineers, and helping to prioritise workloads to ensure service commitments are met. Working closely with colleagues across data, voice, infrastructure and service teams, you'll play an important role in maintaining reliable and effective customer services.\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eThis role is ideal for an experienced engineer looking to take the next step in their career or an existing Team Lead who wants to remain close to the technology. You'll have the opportunity to work with a broad range of networking and communications technologies, contribute to continuous improvement initiatives, and help develop the technical capability of a collaborative and high-performing team.\u0026nbsp;\u003c/div\u003e","employment_type":"full_time","employment_type_text":"Full Time","key_responsibilities":"\u003col\u003e\u003cli\u003e\u003c!--block--\u003eAct as the primary technical escalation point for complex Data team incidents and service requests. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eSupport the day-to-day coordination of Tier 2 and Tier 3 Data Support activities. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProvide technical guidance and mentoring to engineers across the team. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAssist in prioritising workloads to ensure service levels and customer expectations are achieved. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eSupport the delivery of infrastructure, networking and customer-focused technical projects. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eTroubleshoot and resolve complex network and connectivity issues. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eWork closely with Voice, Network and Infrastructure teams to deliver joined-up technical solutions. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eContribute to knowledge sharing, process improvements and technical documentation. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor service performance and identify opportunities to improve efficiency and quality. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePromote technical best practice and support the ongoing development of team capability.\u0026nbsp;\u003c/li\u003e\u003c/ol\u003e","key_responsibilities_header":"What you'll do","reporting_to":"","skills_knowledge_expertise":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eStrong technical knowledge of LAN, WAN and enterprise networking technologies. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience supporting and troubleshooting complex data and network environments. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProven ability to diagnose and resolve technical issues within a managed services or enterprise support environment. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience providing technical guidance, coaching or supervision to other engineers. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExcellent problem-solving and analytical skills. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong communication skills with the ability to explain technical concepts to a range of audiences. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience working within a customer-focused support or service delivery environment. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eGood understanding of IT service management principles, with ITIL knowledge desirable. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eKnowledge of voice, unified communications or infrastructure technologies would be advantageous. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAbility to manage competing priorities and make sound technical decisions under pressure. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCommitment to continuous learning and professional development. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRelevant networking, infrastructure or vendor certifications would be beneficial. \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFull driving licence and willingness to travel when required.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAbility to participate in an out-of-hours Retainer Scheme\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","skills_knowledge_expertise_header":"What we're looking for","title":"Data Team Lead","url":"https://careers.jtglobal.com/en/postings/7f51dff5-12f8-4ed0-8684-267a76c0859e","path":"/en/postings/7f51dff5-12f8-4ed0-8684-267a76c0859e","workplace_type":"onsite","workplace_type_text":"Onsite","job":{"id":"612736","requisition_id":"","department":{"id":"8146","name":"Operations"},"division":null,"structure_custom_group_one":null},"location":{"id":"5080","city":"Grenville Street","name":"Channel Islands","postal_code":"JE4 8PB","province":"St Helier","street_address":"No 1 The Forum"}}]}