{"data":[{"id":"557271","benefits":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003e24 days holiday\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eOut of hours allowance \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eHealth \u0026amp; Dental Insurance\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePension Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCommission Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCo-working office spaces available for remote employees\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProfessional Development \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRecharge Days\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","benefits_header":"Benefits","compensation":null,"compensation_minimum":null,"compensation_maximum":null,"compensation_currency":null,"compensation_frequency":null,"compensation_visible":false,"deadline_at":"2026-09-30T23:59:59+01:00","description":"\u003cdiv\u003e\u003c!--block--\u003eWe are looking for an Account Manager in the Channel Islands to grow, retain and develop a portfolio of business customers through proactive account management, customer engagement and new business acquisition. The role is responsible for delivering sustainable revenue growth, strengthening customer relationships and increasing customer value through effective account planning, opportunity management and the delivery of JT's products and services. The Account Manager acts as the primary commercial contact for their assigned portfolio, coordinating internal resources to achieve positive customer and business outcomes.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e","employment_type":"permanent_full_time","employment_type_text":"Permanent - Full Time","key_responsibilities":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eDevelop and execute account plans that support portfolio growth, customer retention and new business acquisition.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eManage and grow a portfolio of business customers, delivering against agreed revenue, retention and commercial objectives.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBuild and maintain strong relationships with customer stakeholders and decision-makers.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eIdentify and develop opportunities to expand JT's products, services and solutions across assigned accounts.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDrive customer retention through proactive engagement, renewal planning and effective management of commercial risks.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eGenerate and qualify new business opportunities within assigned sectors, territories or target accounts.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eManage sales opportunities through the full sales lifecycle, from identification and qualification through to proposal, negotiation and contract completion.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCoordinate internal resources to ensure customer opportunities, requirements and service commitments are effectively managed.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDevelop a strong understanding of customer business priorities and challenges to identify growth opportunities and strengthen customer value.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMaintain accurate pipeline management, opportunity progression and sales forecasting disciplines.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor customer satisfaction, account performance and relationship health, implementing actions to improve customer outcomes where required.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProvide customer and market insights to support growth initiatives and commercial planning.\u003c/li\u003e\u003c/ul\u003e","key_responsibilities_header":"Key Responsibilities","reporting_to":"Head of Enterprise","skills_knowledge_expertise":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eExperience in account management, business development or consultative B2B sales, with a proven track record of achieving revenue growth and customer retention objectives.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong relationship management skills, with the ability to establish credibility and build trusted partnerships with customer stakeholders.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAbility to identify customer needs and align appropriate solutions to deliver mutual commercial value.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience developing and executing account plans, managing opportunities and maintaining an accurate sales pipeline and forecast.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong commercial awareness, with the ability to identify growth opportunities, prioritise activities and deliver against agreed objectives.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eEffective communication, negotiation and influencing skills, with the confidence to engage a range of internal and external stakeholders.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDemonstrates a collaborative approach, working effectively across teams to deliver positive customer and business outcomes.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eTakes accountability for outcomes, follows through on commitments and proactively addresses challenges and risks.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eShares knowledge, insights and opportunities to support collective success and contribute to a positive team culture.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDemonstrates resilience, adaptability and professionalism whilst acting as a positive ambassador for JT's values and behaviours.\u003c/li\u003e\u003c/ul\u003e","skills_knowledge_expertise_header":"Skills, Knowledge and Expertise","title":"Account Manager","url":"https://careers.jtglobal.com/en/postings/bde1e9d9-deea-4e48-8a88-285fd5777fd1","path":"/en/postings/bde1e9d9-deea-4e48-8a88-285fd5777fd1","workplace_type":"remote","workplace_type_text":"Fully remote","job":{"id":"560365","requisition_id":"","department":{"id":"19808","name":"Commercial"},"division":null,"structure_custom_group_one":null},"location":{"id":"5080","city":"Grenville Street","name":"Channel Islands","postal_code":"JE4 8PB","province":"St Helier","street_address":"No 1 The Forum"}},{"id":"585807","benefits":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003e26 days holiday\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eHealth \u0026amp; Dental Insurance\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePension Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBonus Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCo-working office spaces available for remote employees\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProfessional Development \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRecharge Days\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cem\u003eJT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.\u003c/em\u003e \u003cbr\u003e \u003cbr\u003e\u003cem\u003eThrough our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. \u003c/em\u003e\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cem\u003eOur main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.\u003c/em\u003e\u0026nbsp;\u003c/div\u003e","benefits_header":"Benefits","compensation":null,"compensation_minimum":null,"compensation_maximum":null,"compensation_currency":null,"compensation_frequency":null,"compensation_visible":false,"deadline_at":"2026-10-08T23:59:59+01:00","description":"\u003cdiv\u003e\u003c!--block--\u003eWe are looking for an experienced CRM Technical Lead to take ownership of the performance, development and continuous improvement of our CRM ecosystem within the Commercial domain. This is a hands-on yet strategic role where you will shape the future of CRM capabilities, automation initiatives and digital transformation activities that enhance customer experience, improve operational efficiency and deliver key business objectives. \u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eWorking across technology, commercial and operational teams, you will act as the technical authority for CRM solutions, building strong relationships with stakeholders, suppliers and service providers. You will provide expert guidance on CRM strategy, platform optimisation and service performance while ensuring solutions remain aligned to business priorities and customer needs. \u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eThis role offers the opportunity to make a significant impact in a dynamic telecommunications environment that values innovation, collaboration and continuous learning. You will join a culture that encourages curiosity, accountability and professional growth while helping to deliver meaningful improvements that support customer growth, retention and long-term business success. \u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cem\u003eJT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at \u003c/em\u003e\u003ca href=\"mailto:hrinbox@jtglobal.com\"\u003e\u003cem\u003ehrinbox@jtglobal.com\u003c/em\u003e\u003c/a\u003e\u003cem\u003e.\u003c/em\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cem\u003e#LI-Remote \u003c/em\u003e\u0026nbsp;\u003c/div\u003e","employment_type":"permanent","employment_type_text":"Permanent","key_responsibilities":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eLead the development, optimisation and continuous improvement of the CRM ecosystem.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eIdentify and deliver automation opportunities that improve operational performance and customer outcomes.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProvide technical leadership and expert guidance on CRM initiatives and platform capabilities.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor, govern and enhance CRM platform performance, utilisation and data integrity.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDefine and report on service, operational and customer performance metrics.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDevelop CRM capabilities that support customer acquisition, retention and revenue growth.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBuild and manage effective relationships with CRM vendors and managed service providers.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eLead cross-functional delivery activities to implement enhancements and business improvements.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eManage technical budgets, estimates and expenditure, ensuring effective financial governance.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAct as the key link between business stakeholders and IT teams, ensuring CRM investments deliver value..\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","key_responsibilities_header":"Key Responsibilities","reporting_to":"","skills_knowledge_expertise":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eStrong knowledge of CRM platforms, commercial business processes and their application within a telecommunications environment.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience leading technical delivery, platform improvement and business-focused technology initiatives.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eSolid understanding of governance, risk management and operating within regulated environments.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDemonstrated ability to influence stakeholders and provide technical leadership across multiple teams.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExcellent communication skills with the ability to translate complex technical concepts into practical business outcomes.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDegree-level qualification in Computer Science, Engineering or a related discipline, or equivalent professional experience.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong technical expertise across enterprise applications, integrations, data platforms and related technologies.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience managing suppliers, service performance, commercial relationships and value realisation.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCustomer-focused mindset with the agility to adapt to changing priorities and business requirements.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCommitment to collaboration, accountability, innovation and delivering high-quality results.\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","skills_knowledge_expertise_header":"Skills, Knowledge and Expertise","title":"CRM Technical Lead","url":"https://careers.jtglobal.com/en/postings/01ccc655-0890-4cc9-a569-9a562c2711c1","path":"/en/postings/01ccc655-0890-4cc9-a569-9a562c2711c1","workplace_type":"remote","workplace_type_text":"Fully remote","job":{"id":"586449","requisition_id":"","department":{"id":"30444","name":"Technology"},"division":null,"structure_custom_group_one":null},"location":{"id":"24483","city":"","name":"CI/UK","postal_code":"","province":"","street_address":""}}]}