{"data":[{"id":"557271","benefits":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003e24 days holiday\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eOut of hours allowance \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eHealth \u0026amp; Dental Insurance\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePension Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCommission Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCo-working office spaces available for remote employees\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProfessional Development \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRecharge Days\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","benefits_header":"Benefits","compensation":null,"compensation_minimum":null,"compensation_maximum":null,"compensation_currency":null,"compensation_frequency":null,"compensation_visible":false,"deadline_at":"2026-09-11T23:59:59+01:00","description":"\u003cdiv\u003e\u003c!--block--\u003eTo grow, retain and develop a portfolio of business customers through proactive account management, customer engagement and new business acquisition. The role is responsible for delivering sustainable revenue growth, strengthening customer relationships and increasing customer value through effective account planning, opportunity management and the delivery of JT's products and services. The Account Manager acts as the primary commercial contact for their assigned portfolio, coordinating internal resources to achieve positive customer and business outcomes.\u003c/div\u003e","employment_type":"permanent_full_time","employment_type_text":"Permanent - Full Time","key_responsibilities":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eDevelop and execute account plans that support portfolio growth, customer retention and new business acquisition.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eManage and grow a portfolio of business customers, delivering against agreed revenue, retention and commercial objectives.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBuild and maintain strong relationships with customer stakeholders and decision-makers.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eIdentify and develop opportunities to expand JT's products, services and solutions across assigned accounts.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDrive customer retention through proactive engagement, renewal planning and effective management of commercial risks.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eGenerate and qualify new business opportunities within assigned sectors, territories or target accounts.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eManage sales opportunities through the full sales lifecycle, from identification and qualification through to proposal, negotiation and contract completion.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCoordinate internal resources to ensure customer opportunities, requirements and service commitments are effectively managed.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDevelop a strong understanding of customer business priorities and challenges to identify growth opportunities and strengthen customer value.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMaintain accurate pipeline management, opportunity progression and sales forecasting disciplines.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor customer satisfaction, account performance and relationship health, implementing actions to improve customer outcomes where required.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProvide customer and market insights to support growth initiatives and commercial planning.\u003c/li\u003e\u003c/ul\u003e","key_responsibilities_header":"Key Responsibilities","reporting_to":"Head of Enterprise","skills_knowledge_expertise":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eExperience in account management, business development or consultative B2B sales, with a proven track record of achieving revenue growth and customer retention objectives.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong relationship management skills, with the ability to establish credibility and build trusted partnerships with customer stakeholders.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAbility to identify customer needs and align appropriate solutions to deliver mutual commercial value.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience developing and executing account plans, managing opportunities and maintaining an accurate sales pipeline and forecast.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong commercial awareness, with the ability to identify growth opportunities, prioritise activities and deliver against agreed objectives.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eEffective communication, negotiation and influencing skills, with the confidence to engage a range of internal and external stakeholders.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDemonstrates a collaborative approach, working effectively across teams to deliver positive customer and business outcomes.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eTakes accountability for outcomes, follows through on commitments and proactively addresses challenges and risks.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eShares knowledge, insights and opportunities to support collective success and contribute to a positive team culture.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDemonstrates resilience, adaptability and professionalism whilst acting as a positive ambassador for JT's values and behaviours.\u003c/li\u003e\u003c/ul\u003e","skills_knowledge_expertise_header":"Skills, Knowledge and Expertise","title":"Account Manager","url":"https://careers.jtglobal.com/en/postings/bde1e9d9-deea-4e48-8a88-285fd5777fd1","path":"/en/postings/bde1e9d9-deea-4e48-8a88-285fd5777fd1","workplace_type":"remote","workplace_type_text":"Fully remote","job":{"id":"560365","requisition_id":"","department":{"id":"19808","name":"Commercial"},"division":null,"structure_custom_group_one":null},"location":{"id":"295","city":null,"name":"UK","postal_code":null,"province":null,"street_address":null}},{"id":"562111","benefits":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003e26 days holiday\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eHealth \u0026amp; Dental Insurance\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePension Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBonus Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCo-working office spaces available for remote employees\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProfessional Development \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRecharge Days\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","benefits_header":"Benefits","compensation":null,"compensation_minimum":null,"compensation_maximum":null,"compensation_currency":null,"compensation_frequency":null,"compensation_visible":false,"deadline_at":"2026-09-13T23:59:59+01:00","description":"\u003cdiv\u003e\u003c!--block--\u003eTo develop and execute JT's growth strategy across the SME market in Jersey and Guernsey. The role is responsible for increasing market share, driving customer acquisition, developing market presence, and establishing a consistent and effective SME sales approach. Through market insight, targeted campaigns and partnerships, the SME Sales Manager owns the delivery of JT's SME growth agenda whilst ensuring sustainable commercial performance and positive customer and business outcomes.\u003c/div\u003e","employment_type":"permanent","employment_type_text":"Permanent","key_responsibilities":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eDevelop and own SME market growth strategies aligned to JT's commercial objectives and growth ambitions.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDefine and execute SME growth plans, campaigns and sales initiatives that support customer acquisition, retention, market penetration and revenue growth.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eIdentify and prioritise SME growth opportunities across Jersey and Guernsey through market analysis, customer insight and local business engagement.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDrive the acquisition of new SME customers and growth of existing customer relationships through effective sales planning, execution and market activity.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBuild and maintain relationships with business owners, professional partners, industry bodies and local business networks to strengthen JT's market presence and commercial opportunities.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor market trends, customer requirements and competitive activity to inform commercial priorities and market development plans.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDrive disciplined opportunity and pipeline management, forecasting, sales activity and performance management to improve commercial outcomes and predictability.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCollaborate with Product, Marketing, Sales Enablement and the wider business to ensure propositions, campaigns and customer experiences support SME growth objectives.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eManage, coach and develop the SME Account Management team, establishing clear performance expectations, sales disciplines, customer engagement standards and development plans that drive individual and team success.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eEstablish and embed effective sales processes, account management practices, pipeline disciplines and performance standards across the team.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCreate a high-performance culture through regular coaching, feedback, capability development and effective people management.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor and report on sector performance, including customer acquisition, revenue growth, retention, market penetration, pipeline health and sales activity effectiveness.\u003c/li\u003e\u003c/ul\u003e","key_responsibilities_header":"Key Responsibilities","reporting_to":"Head of Enterprise","skills_knowledge_expertise":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eSignificant experience in B2B sales, business development or strategic account management, with a proven track record of delivering sustainable growth.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience developing and executing market growth plans, acquisition strategies and sales campaigns.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong understanding of consultative and solution-based sales approaches, with the ability to align customer needs to commercial outcomes.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong commercial acumen with the ability to identify market opportunities, assess priorities and drive revenue growth.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProven ability to build productive relationships with customers, partners, local business communities and internal stakeholders.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong understanding of pipeline management, forecasting disciplines and sales performance metrics.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience managing, coaching and developing sales professionals, with a focus on building capability, performance and accountability.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDemonstrates strong people management skills, creating clear expectations, providing constructive feedback and supporting individual development and performance improvement.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBuilds collaborative relationships across the organisation, encouraging shared ownership of customer and business outcomes.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eActs as a role model for JT's values and behaviours, demonstrating integrity, accountability, professionalism, resilience and adaptability.\u003c/li\u003e\u003c/ul\u003e","skills_knowledge_expertise_header":"Skills, Knowledge and Expertise","title":"SME Sales \u0026 Growth Manager ","url":"https://careers.jtglobal.com/en/postings/1af11035-e2ed-49e2-8067-edb5ec615563","path":"/en/postings/1af11035-e2ed-49e2-8067-edb5ec615563","workplace_type":"hybrid","workplace_type_text":"Hybrid","job":{"id":"564950","requisition_id":"","department":{"id":"19808","name":"Commercial"},"division":null,"structure_custom_group_one":null},"location":{"id":"24483","city":"","name":"CI/UK","postal_code":"","province":"","street_address":""}},{"id":"571190","benefits":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003e24 days holiday\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eHealth \u0026amp; Dental Insurance\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePension Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBonus Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCo-working office spaces available for remote employees\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProfessional Development \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRecharge Days\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cem\u003eJT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.\u003c/em\u003e \u003cbr\u003e \u003cbr\u003e\u003cem\u003eThrough our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. \u003c/em\u003e\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cem\u003eOur main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.\u003c/em\u003e\u0026nbsp;\u003c/div\u003e","benefits_header":"Benefits","compensation":null,"compensation_minimum":null,"compensation_maximum":null,"compensation_currency":null,"compensation_frequency":null,"compensation_visible":false,"deadline_at":"2026-09-16T23:59:59+01:00","description":"\u003cdiv\u003e\u003c!--block--\u003eDo you enjoy understanding what drives customer behaviour, spotting commercial opportunities and using data to influence better decisions? As a Commercial Insights Analyst at JT, you'll play a key role in helping the business understand performance across our Consumer and Small Business portfolios, turning complex information into clear, actionable insight that supports growth, retention and customer value.\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eWorking as part of our Commercial team, you'll partner with colleagues across the business to explore trends, evaluate opportunities and provide evidence-based recommendations. From analysing customer behaviours and market dynamics to assessing the potential impact of new initiatives, you'll help bring commercial insight and perspective to decisions across the business.\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eThis is an excellent opportunity for someone who combines strong analytical capability with commercial curiosity and enjoys connecting the dots between data, customers and business outcomes. You'll gain exposure to a broad range of commercial activities, develop your ability to influence stakeholders and build a deeper understanding of how a leading telecommunications and digital services business creates value for its customers and communities.\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cem\u003eJT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at \u003c/em\u003e\u003ca href=\"mailto:hrinbox@jtglobal.com\"\u003e\u003cem\u003ehrinbox@jtglobal.com\u003c/em\u003e\u003c/a\u003e\u003cem\u003e.\u003c/em\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cem\u003e#LI-Remote \u003c/em\u003e\u0026nbsp;\u003c/div\u003e","employment_type":"permanent","employment_type_text":"Permanent","key_responsibilities":"\u003col\u003e\u003cli\u003e\u003c!--block--\u003eDevelop and maintain annual budgets, forecasts and commercial plans for the Consumer and Small Business portfolio, ensuring alignment with business objectives and financial targets.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor and analyse customer, revenue, margin, ARPU, acquisition and churn performance, identifying trends, opportunities and risks and recommending actions to improve commercial outcomes.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDevelop customer, revenue and margin forecasts, identifying variances to plan and recommending corrective actions where required.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eConduct scenario analysis and commercial modelling to assess the impact of pricing changes, product developments, market trends and strategic initiatives.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCreate and maintain customer segmentation models and performance dashboards to identify opportunities for acquisition, retention, upsell and revenue growth.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAnalyse customer behaviour, usage patterns and purchasing trends to generate actionable insights supporting product, marketing and digital initiatives.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor competitor activity, market developments and industry trends, translating insights into recommendations that strengthen commercial performance and customer value propositions.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePartner with stakeholders across the business to evaluate performance, identify opportunities and support delivery of commercial objectives.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProvide constructive commercial challenge, ensuring business proposals, initiatives and investment decisions are supported by robust analysis and sound commercial rationale.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eSupport the development of business cases, commercial assessments and recommendations for new products, propositions and strategic initiatives.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProduce executive-level reporting, presentations and insights to support decision-making within Commercial Leadership, Product Governance and other strategic forums.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBuild trusted stakeholder relationships across Commercial, Finance and Operational teams, acting as a valued business partner and advisor.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eIdentify emerging commercial risks and opportunities, proactively highlighting areas requiring management intervention.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eDrive improvements in reporting, analytical methodologies and performance measurement frameworks to support effective decision-making.\u0026nbsp;\u003c/li\u003e\u003c/ol\u003e","key_responsibilities_header":"Key Responsibilities","reporting_to":"","skills_knowledge_expertise":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eExperience in a commercial insight, commercial analytics, business analysis, business intelligence or performance management role.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience in commercial planning, forecasting, business case development and performance management.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience analysing customer behaviour, acquisition, retention, product performance and commercial outcomes to support business decision-making.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong analytical and commercial modelling skills, with the ability to evaluate opportunities, assess risks and provide actionable recommendations.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAdvanced Microsoft Excel skills and experience using reporting and visualisation tools such as Power BI.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience interpreting, analysing and presenting data from multiple sources to create meaningful management information and commercial insights.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong commercial awareness, with the ability to translate complex data into clear business recommendations and actions.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExcellent stakeholder management, influencing and relationship-building skills, with the confidence to constructively challenge assumptions and engage senior leaders.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong communication and presentation skills, with the ability to simplify complex analytical or technical concepts for a variety of audiences.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience working collaboratively across functions to influence decision-making and drive commercial performance improvements.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eKnowledge of telecommunications markets, products and relevant regulatory frameworks.\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","skills_knowledge_expertise_header":"Skills, Knowledge and Expertise","title":"Commercial Insights Analyst","url":"https://careers.jtglobal.com/en/postings/56f67773-eb82-4e0f-ae9e-e5912f9ff88c","path":"/en/postings/56f67773-eb82-4e0f-ae9e-e5912f9ff88c","workplace_type":"remote","workplace_type_text":"Fully remote","job":{"id":"573412","requisition_id":"","department":{"id":"19808","name":"Commercial"},"division":null,"structure_custom_group_one":null},"location":{"id":"24483","city":"","name":"CI/UK","postal_code":"","province":"","street_address":""}},{"id":"575289","benefits":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003e24 days holiday\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eHealth \u0026amp; Dental Insurance\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePension Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eBonus Scheme\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProfessional Development \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eRecharge Days\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003c!--block--\u003eJT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003eThrough our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. \u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003eOur main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cbr\u003e\u003c/div\u003e","benefits_header":"Benefits","compensation":null,"compensation_minimum":null,"compensation_maximum":null,"compensation_currency":null,"compensation_frequency":null,"compensation_visible":false,"deadline_at":"2026-09-23T23:59:59+01:00","description":"\u003cdiv\u003e\u003c!--block--\u003eJoin our vibrant team in Jersey as a Customer Experience Representative within our Talk team!\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eYou’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we’re committed to helping you achieve your career goals.\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eIf you’re a tech-savvy, dynamic, and customer-focused individual ready for an exciting new challenge, we want to hear from you!\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eJT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at \u003ca href=\"mailto:hrinbox@jtglobal.com\"\u003ehrinbox@jtglobal.com\u003c/a\u003e.\u0026nbsp;\u003c/div\u003e","employment_type":"permanent","employment_type_text":"Permanent","key_responsibilities":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eProvide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCo-ordinate and administer all new orders and faults\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMonitor progress and offer customers up to date information\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eEstablish and maintain knowledge and technical expertise on Company products and services\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eReceive and deal effectively with customer feedback\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","key_responsibilities_header":"Key Responsibilities","reporting_to":"","skills_knowledge_expertise":"\u003cul\u003e\u003cli\u003e\u003c!--block--\u003ePrevious experience in a customer service environment \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eComfortable operating a number of applications/computer systems at the same time\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eOwnership of problems / customer issues and responsibility for outcomes\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAttention to detail with accurate recording of information \u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eConfidently engage with people and build positive working relationships\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExcellent communication skills\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e","skills_knowledge_expertise_header":"Skills, Knowledge and Expertise","title":"Customer Experience Representative ","url":"https://careers.jtglobal.com/en/postings/94ac9568-7aba-4254-9538-bed46d5b8a7e","path":"/en/postings/94ac9568-7aba-4254-9538-bed46d5b8a7e","workplace_type":"onsite","workplace_type_text":"Onsite","job":{"id":"577187","requisition_id":"","department":{"id":"1053","name":"Call Centre"},"division":null,"structure_custom_group_one":null},"location":{"id":"291","city":"St Helier","name":"Jersey","postal_code":null,"province":null,"street_address":null}}]}